Help and FAQ

I just ordered my item online. How long before you ship it out?

All items are custom orders and are individually produced, please allow 15 business days for them to ship.

I just left an event and did not purchase anything. Is there a place where I can buy these items in person or is online the only option?

All the items that are sold at the event are further offered online after the event finishes. 

I just noticed a stain on the back of the Hoodie I purchased. Can I return it for one that isn't damaged?

Yes certainly! Please email orders@teamip.com and we will be happy to exchange it.